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Verbal Oy

Privacy

Privacy Policy

How Verbal Oy collects, uses, and protects personal data when you use our services.

Data controller

Verbal Oy

Business ID: 3503600-3

Privacy contact

info@verbal.fi

Last updated

15 November 2024

This privacy policy explains how and why Verbal Oy ("Verbal") collects, uses, and discloses personal data in connection with our services. We are committed to handling your personal data carefully and in accordance with applicable data protection law when you use our services or enter into a business relationship with us.

Data controller: Verbal Oy
Business ID: 3503600-3
Email: info@verbal.fi

Verbal Oy's data protection contact is the primary point of contact for privacy matters.

Verbal Oy customer and marketing register.

We process your personal data for the following purposes:

  • Providing services and managing customer relationships: We deliver services such as training and events, and manage customer and partnership relationships including orders, invoicing, and communication. The legal basis is contract, consent, or legal obligation.
  • Marketing: We process personal data for marketing communications and promoting our services, including newsletters and event invitations. Processing is based on consent, which you may withdraw at any time.
  • Improving user experience: We collect information about how you use our website to improve your experience and tailor content and advertising. This is based on our legitimate interest in developing our services.
  • Ensuring security: Processing is necessary to ensure security and prevent unlawful activity, based on our legitimate interest in protecting our business and customers.

We may process:

  • Customer data: Name, job title, email, phone, address, and company-related information (company name, business ID, billing details). We receive this from you or the company you represent.
  • User data: Usernames, passwords, login details, and materials uploaded to the service.
  • Partner data: Contact details of partner representatives and company information.
  • Form data: Information you provide via web forms (contact, event registration, newsletter subscription).
  • Automatically collected data: IP address, browser type, operating system, visit duration, and other technical data via server logs or cookies.

We collect personal data primarily from you when you use our services, via web forms, phone, email, or other contact channels. We may also collect data from publicly available sources such as company websites and LinkedIn.

Verbal Oy may disclose personal data to:

  • Service providers (IT, marketing) who process data under our instructions.
  • Authorities and legal proceedings when required by law or official requests.
  • Corporate transactions such as mergers or acquisitions.

Data may be transferred outside the EU/EEA only with appropriate safeguards, such as EU Standard Contractual Clauses.

We retain personal data as long as necessary for the purposes for which it was collected. Customer relationship data is typically retained for the duration of the relationship and up to two (2) years after last contact, unless longer retention is required by law.

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or outdated data
  • Request erasure when data is no longer necessary
  • Restrict processing in certain situations
  • Object to processing based on legitimate interests
  • Withdraw consent at any time where processing is consent-based
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@verbal.fi.

We use appropriate technical and organisational measures to protect personal data, including encryption, access controls, and staff training. Access is limited to those who need the data for their work.

We use cookies and similar technologies to improve user experience, ensure security, and for marketing and analytics. You can manage cookies in your browser settings. These may include:

  • Functional cookies: Required for the website to work properly.
  • Performance cookies: Help us understand how the site is used and improve the experience.
  • Advertising cookies: Tailor advertising based on your interests.
  • Third-party cookies: Including social media tools and analytics such as Google Analytics.

Verbal Oy may update this privacy policy when necessary. We will notify you of significant changes on our website or by other appropriate means.