Speaker
Expert in customer experience and time management | Speaker | Serial entrepreneur
Speaking languages
Johannes Karjula is an experienced speaker and serial entrepreneur who helps organisations turn customer experience into a measurable competitive advantage. He also trains people in time management and how to use a calendar: hundreds of participants have used his method to get a grip on both their work and their free time. Johannes is the founder and CEO of Trustmary.
Speaker profile
Johannes Karjula is a speaker who helps audiences see where a strong customer experience comes from, and why the people who recommend you are one of the most underused resources in a business. His talks rest on research and on customer-feedback data gathered from thousands of organisations across industries. Johannes has probably seen more customer-experience data from Finnish companies than anyone else, and it shows in his ability to turn separate data points into a whole that people understand and want to act on immediately.
Johannes is the founder and CEO of Trustmary. He started as an entrepreneur in digital marketing and in 2016 founded Kokemuksia.fi, which grew into Trustmary, an international software company that helps organisations collect, analyse, and use customer feedback. He was named Young Entrepreneur of Central Finland in 2019, and he has worked in several growth companies, boards, and management teams.
Alongside customer experience, Johannes trains people in time management and how to use a calendar. The human brain was not built as a to-do list. It was built for thinking and creativity, and still many people try to hold dozens of tasks in their head. In his masterclass, the calendar becomes a reliable servant instead of the master: a two-list method separates recurring routines from ad hoc tasks, every piece of work is given a place in the calendar, and the illusion of multitasking is dropped. Hundreds of participants have used the method to get a healthier grip on both their work and their free time.
As a speaker, Johannes is clear, practical, and easy to follow. He combines personal stories, observations from data, and concrete ways of working so that the talk stays with people and encourages change. The talks suit events where the aim is to understand the value of customers more deeply, to develop customer experience as a strategy, or to take time back into one's own hands and raise recovery to a new level.
Talks
A tested method for leading yourself: a two-list model, putting every task into the calendar, and letting go of multitasking. The calendar stops being the master and becomes a reliable servant, freeing space for focus and recovery.
What creates a customer experience that makes people buy again and tell others about the company? Johannes shares practical tools and a clear sequence of steps.
Johannes shows how customer experience is led with data, and how the experience becomes a part of the business that keeps improving.
The value of people who recommend you is huge, and often underused. This talk explains why word of mouth works better than any campaign, and how to earn it.
Johannes walks through the stages of a customer experience and shows which details actually shape a customer's decisions and how the moment feels.
Companies often hold a huge amount of customer feedback, and few know how to use it strategically. Johannes shows how feedback becomes a pillar of decision-making.
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